Shipping and delivery

We do not ship by mail or courier. What you order or book with us is collected at, delivered from, or takes place at one of our locations.

Pickup

• Choose a location at checkout. Its opening hours are shown there.
• We email you when your order is ready. Bring your order number or the email.
• Please collect within 2 days of the ready email. Our treats are fresh.

Local delivery

• You can choose delivery at checkout and give your address. Delivery is only within our local area; if we cannot reach your address, we will contact you and refund the delivery.
• Someone should be home to receive it.
• Fresh treats should not be left in heat or rain.
• Please check that your address is correct. We cannot be responsible for an order delivered to an address you gave in error.

Visits and stays

• A booking takes place at the location you chose when you booked; its address and hours are on your confirmation. Please arrive at the time booked, and for a stay, drop off and pick up within the location's hours.

Custom orders

• Custom orders are collected at the location you chose, on the pickup day you chose; the earliest day is shown when you order.

Timing

Most orders are ready within a few days.

Contact

Questions about pickup, delivery or where to come: contact Deep Treats Lab at maggie@deeptreats.com.