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Deep Treats Lab
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Help

How to shop, book and use your account at Deep Treats Lab.

Build a formula for your dog

Answer a few questions about your dog and we recommend the treats that suit them, under a formula name of their own.

Start

  1. Open Build a formula. Tell us the breed — from a photo where the store offers it, or Choose From a List.
  2. Answer the questions, pressing Next after each. ← Back goes back a step.
  3. On the review card, press Tweak to change an answer, then Formulate my treats.

Use the results

  1. From your results:
    • Add to cart on any pick.
    • Tweak my answers to change an answer.
    • The link to the whole shop, to see everything the store sells.
  • Treats with an ingredient you said to avoid are never recommended. A treat whose ingredients the store has not listed is left out for a dog that avoids anything.
  • Signed in, you can save the dog to your account at the end and start the next build from their profile.

Shop and your cart

Everything the store sells is in its shop, with filters for category, price and size.

Find and add something

  1. Open the shop from the top of the page. Choose filters and press Show; Clear all starts over.
  2. Open a product, choose its option if it has one, and press Add to cart.

Check your cart

  1. Open the cart from the top of the page. For each item:
    • + or − to change the amount.
    • Remove to take it out.
  2. Press Proceed to checkout.
  • When only a few of something are left, the page says how many, and your cart cannot hold more than the store has.

Checkout

Give your details, choose pickup, and place the order — signed in or as a guest.

Place an order

  1. Fill in Your details. Signed in, they are filled in for you from your account.
  2. Choose Pickup and, if the store has more than one, where you will collect it.
  3. Press Continue to payment to pay by card, or Place order where you pay the store yourself.
  • Where the store lets you pay later, When will you pay? asks how. Choose Pay at pickup and you pay when you collect it.
  • At the top, choose Pay once or, where the store sells monthly boxes, Deliver every month.
  • The confirmation page shows the order’s status. If it says it is still finishing up, it checks again by itself every few seconds.
  • If a card payment did not go through, press Try the payment again on that page — your order is kept.

Delivery

This store can deliver as well.

Have it delivered

  1. At checkout, choose Delivery and give the Delivery address. The store picks the location that sends it.

A monthly treat box

The treats your dog likes can come every month, billed monthly.

Start a box

  1. A box starts at checkout: put the treats in your cart and choose Deliver every month.
  2. Above the pay button, read How monthly boxes work and tick I agree.
  3. Press Continue to payment.
  4. A box needs an account. As a guest, press Log in or Create an account and you come straight back to your checkout.

Pause or cancel it

  1. Open Treat boxes in your account.
  2. On the box:
    • Pause billing stops the bills until you press Resume.
    • Cancel box ends it at the end of the period you have paid for.
  • Each month is an order: it shows under your orders, and the store receives it like any other.
  • A treat that cannot go in a box is named at checkout. An account holds one box at each store.
  • A dog with a treat box cannot be archived until the box is cancelled — the reason shows on that dog, with a link to Treat boxes.

Book a service

Book a service the store offers — a visit at a set time, or a stay over several nights — and pay any deposit online.

Book

  1. Open Services and choose one. Before you book on its page says what there is to pay, how far ahead you can cancel, and any vaccinations it needs.
  2. Press Book.
  3. Choose where, any add-ons, and your dog and its Size.
  4. If the service needs vaccinations, enter each expiry date — or, where the store allows it, tick that you will bring proof at drop-off.
  5. Choose when:
    • A visit: pick a time — that holds it for you while you review the booking.
    • A stay: pick your Check-in and Check-out dates.
  6. For a stay, press Hold this stay.
  7. On the review page, press Confirm booking or pay the deposit.

Add a service to a stay

  1. On a stay’s review page, under Add a service during your stay, press Add beside the service you want.
  2. You choose only the service; the store places it before pickup, and the page says the day. Remove takes it off again.
  3. It goes on your stay’s bill, with nothing extra to pay now. The stay is one bill and one receipt.
  • Your time is held for a few minutes while you finish. Cancel far enough ahead and the store refunds your deposit; the review page says how far.
  • Once your booking is confirmed, its page says how to change or cancel it.
  • Your bookings are under Bookings in your account, with Add to your calendar on each confirmation.

Design a custom order

Design something special from the store’s options, step by step, and pick it up on the day you choose.

Design and order

  1. Open Custom orders and pick what you would like.
  2. Make each choice and press Next, then choose who it is for, the Pickup day and where — only open days are offered.
  3. Press Review your order, check it, then pay the deposit or place the order.
  • The store checks every order before they make it, and emails you when they accept it.

Your account

Your dogs, your orders, your details and your password, all in one place.

Your dogs

  1. In My Dogs:
    • + Add a dog or Edit one.
    • Archive hides a dog you no longer need here; Unarchive brings it back.

Your details

  1. In My details, set your name, phone and delivery address and press Save my details. Checkout fills them in for you.

Your orders

  1. Orders lists everything you have ordered here.

Order again

  1. On an order, press Reorder to put its items back in your cart.

Your password

  1. Open Security.
  2. Enter your Current password and the new one.
  3. Press Change password.
  • If a store keeps its own notes about you or your dogs, your account says so — never what they say.
  • If your account cannot check something just now, it says so rather than showing nothing. Reload to try again.

About the store

The About page is the store’s own story, with each of its locations, their hours, and how to get in touch.

Signing in

An account is optional — you can use the store as a guest, and create one at the end.

Create an account

  1. Press Create account on the sign-up page, then follow the link in the email we send.

Forgot your password

  1. On the sign-in page, press Forgot password?.
  2. Enter your email and press Send reset link.

Ask the store’s helper

The chat button at the bottom right of the page answers questions about what the store offers and your dog.

Ask

  1. Open the chat, type your question and press Send.
  • It suggests only what the store offers. For anything about your dog’s health, ask your vet.

Contact us

Ask Deep Treats Lab a question, or send an idea to make this site better. They reply to the email you give.

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Help — Deep Treats Lab